Cancellation Policy

CANCELLATION AND REFUND POLICY

Drop-In Sessions
• Cancellations made at least 48 hours before the session may be transferred to another eligible session, subject to availability.
• Cancellations made less than 48 hours before the session are non-refundable.
• Missed sessions and no-shows are non-refundable.
• A participant may transfer their place to another person only with prior administrator approval.
• If the session is cancelled by the organizer, the participant may choose a full refund or transfer the payment to another session.

Complete 12-Week Program
• A participant may cancel before the program begins.
• Cancellations made at least 7 days before the first session are eligible for a refund, less any non-refundable deposit or clearly disclosed administrative fee.
• Cancellations made less than 7 days before the program begins are non-refundable, but the administrator may offer account credit at their discretion.
• After the program has started, payments are non-refundable.
• Missed sessions are not refunded or deducted from the program price.
• Access to session materials or Library resources does not guarantee a refund for missed sessions.
• A participant may request to transfer their remaining place to a future group, but approval is not guaranteed.
• Any transfer or credit must be approved manually by the administrator.

Payment Plans and Deposits
• The deposit is non-refundable.
• All payment dates are displayed before registration.
• Failure to complete scheduled payments may result in the participant's place being paused or cancelled.
• Payments already used to reserve or attend sessions are non-refundable.
• Future instalments are not charged after an approved cancellation unless the participant has agreed to a non-cancellable commitment.

Organizer Cancellation
• If Javier or Temple of Light cancels an individual session, a replacement date, account credit or refund for the affected session will be offered, and participants notified as soon as reasonably possible.
• If the complete program is cancelled before it begins, a full refund of all program payments received will be provided.
• If the program has already begun and remaining sessions are cancelled, the unused portion of the program will be refunded or an approved alternative arrangement provided.
• Reimbursement is not provided for travel, accommodation, lost wages or other external expenses.

Emergency and Compassionate Exceptions
• The administrator may make exceptions in cases such as medical emergency, family emergency, or serious unexpected circumstances.
• Exceptions are discretionary and are recorded in the Admin Dashboard.
• Clients are not required to publicly disclose sensitive personal details.

Refund Administration
• E-transfer refunds are handled outside the app and must be confirmed manually by the administrator before a payment is marked as refunded.
• Refund statuses used: Refund Requested, Under Review, Approved, Partially Approved, Declined, Refunded, Account Credit Issued, Transferred.